Service Fees

At our shop, we believe in clarity, fairness, and results, not ticking clocks. That’s why we’ve chosen a flat-fee pricing model for our services instead of traditional hourly billing.

What Flat Fees Mean for You:

No surprises: You’ll know the cost upfront, regardless of how long the repair takes.
Better value: Complex issues don’t cost more just because they take time.
Focused service: We prioritize solving the problem—not watching the clock.

Why We Charge for Diagnostics:

We charge for diagnostics because every evaluation takes time, tools, and expertise. Free service isn’t sustainable and we want to keep serving our community long-term.

Why We Made This Choice:

Hourly rates can create uncertainty and discourage thorough diagnostics. With flat fees, we’re free to dig deeper, test thoroughly, and ensure your system is truly fixed—without rushing or cutting corners.

We’ve benchmarked our pricing against local and national competitors to ensure it’s fair, competitive, and sustainable. Our goal is to deliver professional-grade service with transparent costs—so you can make informed decisions without pressure.

Bench Time / Diagnostics:

(Consult/Quick Evaluation)--------$29.99

(Office PC & Laptop)----------------$59.99

(Gaming PC & Workstation)-------$99.99

(CMOS Reset)-------------------------$99.99

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Full Repair:

Full repairs include & encompass diagnostic fees

(Office PC & Laptop)----------------$99.99

(Gaming PC & Workstation)

[Up to $2000 In Hardware Value]------$149.99

[Up to $3000 In Hardware Value]------$199.99

[Up to $4000 In Hardware Value]------$249.99

[Up to $5000 In Hardware Value]------$299.99

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System Assembly & Installation:

Systems built entirely with parts purchased from our store come with a complimentary $50 discount on service assembly and setup

| w/Purchased Parts | w/Sourced Parts |

|

(Office PC & Laptop)---------------$99.99 | $149.99

|

(Gaming PC & Workstation) |

[Up to $2000 In Hardware Value]------$149.99 | $199.99

[Up to $3000 In Hardware Value]------$199.99 | $249.99

[Up to $4000 In Hardware Value]------$249.99 | $299.99

[Up to $5000 In Hardware Value]------$299.99 | $349.99

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Windows Reinstall: ---------------------------------$99.99 ($149.99 w/data backup)

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Malware/Hacked: -----------------------------------$159.99

(Our malware & hack service is a comprehensive process that includes a full operating system reinstall to eliminate any potential threats or software compromises. We’ll backup, scan, clean, and restore your personal data (Example: pictures, videos, documents), but we do not reinstall third-party applications or programs. You’ll need to reinstall those yourself after service.)

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Password Removal: ---------------------------------$99.99 [Local Desktop Accounts]

(We do not remove any online related passwords - Example: email, social media, etc.)

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Data Backup / Transfers:

Data backups &/or transfers start at $99.99 with a $50/day increase for

extended processing or large data volumes. Timeframes depend on hardware speed and the amount of data being handled

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-Cost of parts not included in service fees.

-No In Store Warranties on Sourced Hardware.

Get in Touch

For any inquiries or assistance, visit our store and complete our service request form. We operate on a walk-in basis, prioritizing first-come, first-served drop-offs.

Contact us at (253) 839-3540 Monday - Friday 10:00am to 6:00pm & Saturday 10:00am to 5:00pm

or send us a message and we will reply within 1 - 2 business days.

Location