Infotech Systems

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FAQ's

 

Does Infotech Systems accept phone, fax, email or snail mail orders?
Orders can be placed on this site or in store. Infotech Systems's sales department can help you find the items you want but can not take payment over the phone.
Question I didn't see an order success page. Was my order submitted successfully?
Answer Check your order status page to see if the order was successful. I think I may have inadvertently placed a duplicate order.
Question What should I do now?
Answer Check your order status page. If there is an issue with an order you can send Infotech Systems a message about it there.
Question After I submit an order how will I be advised of the order's progress?
Answer Infotech Systems will keep you informed of your order via email. Your tracking number will be emailed to you once the item is shipped. Additionally you may check the status of an order as well as its tracking number if applicable on your order status page.
Question Can I add, change, or remove items from my order after it has been submitted?
Answer No.
Question If you call Infotech Systems your order can be cancelled and refund if it has not shipped yet. Then you may place a new order with the items you want. How long does it generally take to process an order?
Answer It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local UPS guidelines for delivery.
Question May I combine two separate orders to save on shipping costs?
Answer Infotech Systems is unable to combine orders. However, if you call before your orders are shipped, your orders may be cancelled so you can place a single order for all the items you want.
Question Is Infotech Systems's website secure?
Answer We use SSL and password encryption to protect your information.
Question Does Infotech Systems sell or release my personal information?
Answer Infotech Systems respects your privacy. Your information will not be sold or released to anyone without your consent. I am experiencing trouble with the Infotech Systems site.
Question What can I do?
Answer If you are not logged in then the shopping cart will not work without cookies. If you don't want to enable cookies simply login to our site (creating an account if you don't have one). Sometimes the Infotech Systems site or one of the gateways it uses can be slow and timeout, as with any website. Wait a minute and try again. Make sure your browser is up to date. InfotechNow.com is designed in Firefox and tested in Internet Explorer (6 and 7), Safari, and Opera. Something else is wrong. Sometimes there are bugs that Infotech Systems hasn't tested for. Please tell us about it. Be as detailed as possible.
Question Does Infotech Systems offer a paper catalog?
Answer No, we do however have a downloadable price list.
Question What happens if an item is backordered or out of stock?
Answer We will ship it as soon as we get stock.
Question What should I do if an item is missing from my order?
Answer First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call us (253)839-3540 if you're unable to locate an item.
Question Why do I have to use the same billing and shipping address?
Answer For fraud prevention purposes.
Question What payment methods do you accept?
Answer Visa and MasterCard
Question Which states require their residents to pay sales tax for Infotech Systems orders?
Answer Since we are located in Washington, orders shipping to Washington must be charged sales tax based on the county's rate.
Question Why was my credit/debit card be declined when I know for certain that I have the funds available?
Answer A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.
Question How do I contact Infotech Systems?
Answer See our contact information
Question What information should I provide Infotech Systems when I call, email or fax?
Answer Order number and email address
Question How do manufacturers and vendors contact Infotech Systems's purchasing team?
Answer If your company would like to introduce its products, email us at sales@infotechnow.com
Question Does Infotech Systems offer any technical support or advice?
Answer We offer tech support over the phone and fix computers in store
Question Does Infotech Systems have a store where I can physically pick-up my merchandise?
Answer To pick up merchandise simply come to our store
Question Does Infotech Systems have a newsletter email that I can subscribe to?
Answer Yes, we have a news letter. Sign-up and you can check the box for News Letter.
Question I was not home when a delivery was attempted and a UPS InfoNotice was left. Will UPS make another attempt?
Answer Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays.
Question What time will UPS make its next delivery attempt?
Answer If this was a first or second attempt, the next delivery attempt will be made on the next business day. Your UPS driver has indicated on the UPS InfoNotice the approximate time range within which the next attempt will be made.
Question What is the purpose of the UPS InfoNotice barcode and barcode number?
Answer The barcode on your UPS InfoNotice gives you easy access to your package delivery information. By entering this one number, you can track all your packages at UPS.com and receive additional information regarding future delivery attempts for your packages. To track your UPS InfoNotice on the Web, select Tracking from the UPS navigation bar and enter the UPS InfoNotice number as you would a tracking number. The UPS InfoNotice number is located at the bottom of the slip, just above the barcode. You can track, locate, and verify the arrival of your packages by calling 1-800-833-9943.
Question When will my UPS package arrive?
Answer Your UPS package cannot be scheduled to arrive at a specific time of day. UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday. I will not be available to receive my package(s) when UPS returns.
Question What are my options?
Answer There are several delivery options available. First, look closely at the InfoNotice to see if any instructional boxes are checked. Depending on the requirements of the shipper, you may be able to sign the back of the InfoNotice authorizing the driver to leave your package. Or, in the comments section of the note, you may write another address where the driver should take the package for delivery. You may also submit a Delivery Change Request using the UPS Web site. Enter your 12 digit InfoNotice number on the Tracking page to begin requesting a change of delivery.
Question How can I obtain additional support for my UPS delivery?
Answer For additional information, please call the customer service telephone number listed on your UPS InfoNotice.
Question Does Infotech Systems pay the return shipping cost for defective merchandise?
Answer No, Infotech Systems does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, Infotech Systems will split the shipping costs with you. If you pay to send the item back to Infotech Systems, Infotech Systems will replace the item and ship the item to you at no charge.
Question Does Infotech Systems deliver to APO or FPO addresses?
Answer No, we do not deliver to APO/FPO addresses.
Question Does Infotech Systems ship internationally?
Answer Infotech Systems does not currently ship internationally.
Question Does Infotech Systems deliver to PO Box addresses?
Answer No, we do not deliver to PO Box addresses.
Question What is the standard return policy for Infotech Systems products?
Answer See our return policy.
Question What are the differences between the OEM and retail versions of a product?
Answer Retail versions may come with additional accessories, retail packaging, bundled software and warranty coverage. OEM (Original Equipment Manufacturer), White Box and Brown Box versions include the product and sometimes the drivers, but not much else. They are packaged generically and do not include software. OEM products are best-suited for system builders who don't require documentation or bundled accessories.
Question Will Infotech Systems consider carrying items that I recommend?
Answer If you have a product you would like to see us carry let us know at sales@infotechnow.com
Question What address should I send my return to?
Answer Call us first and then send it to our store
Question Approximately how long will it be before a refund/credit actually appears on my credit card?
Answer It takes 2-3 business days for it to appear on your statement.
Question Approximately how long does it take for InfotechNow to process an RMA?
Answer It takes 2-3 business days for it to appear on your statement. It takes 2-3 business days for us to process and re-ship or issue a refund once we receive the product.
Question Is it necessary to return each individual accessory when I send in a return?
Answer Yes. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Infotech Systems to process your RMA. Infotech Systems cannot process RMA returns that are incomplete; incomplete RMA's will be returned to you. In most cases, items sent in for RMA replacement will be replaced with a full item set, including accessories. Please return all accessories with your RMA.
Question How much are restocking fees?
Answer There is a restocking fee of 15% on all returns. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA Replacement without any restocking fee to support customers who have received a defective product.
Question Will InfotechNow cross-ship replacement merchandise?
Answer Cross shipping is not available, if an item is within thirty days of invoice, we will charge for a new item being sent out and credit your account once we receive the RMA item.
Question How do refunds work? How is a refund applied? Does Infotech Systems offer in-store credit?
Answer The credit applied is always charged back to your credit card. We do not offer in-store credit.
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